The Quality Assurance Technician is responsible for the management of 3rd party O&M providers and other technical support functions in relation to 3rd parties, our internal Customer Interaction Center (CIC) support, and external installer support. The Quality Assurance Technician will work with minimal guidance and must have the ability to work both independently and cross functionally as a member of the Field Quality Team. They will meticulously review 3rd party work to ensure that processes, policies, and SOPs are followed and in a forensic like manner, inspect worked performed to identify and report any deficiencies. The Quality Assurance Technician will form training programs, SOPs, and generally manage the 3rd party relationships to protect all parties. They will overhaul the LG Certified Installer program and maintain the online library. The ideal candidate will be familiar with corrective maintenance, electrical troubleshooting, safety procedures, process improvement and innovation, electronic monitoring set-up in LG ESS equipment and related manufacturers’ equipment. They must have a strong foundation in electrical installation, solar electrical systems, and customer service.
