We are seeking a motivated and detail-oriented Senior Support Specialist to join our IT team. The Senior support specialist position is responsible for managing and supporting desktop systems and infrastructure and provides advanced technical support for end-users, focusing on troubleshooting complex issues related to Microsoft 365, Azure services, identity management through Microsoft Entra, and networking. This role requires strong problem-solving skills, excellent communication, and the ability to work independently while collaborating with other IT team members.