As the Technical Operations Specialist (TOS) you will be responsible for the field technical support of our battery energy storage systems installed in North America. Additionally, the TOS will handle the management of quality issues reporting and will concurrently support multiple projects. The TOS reports to the Technical Operations Manager.
The successful candidate will require an understanding of handling manufacturer product warranties and return material authorizations (RMAs). The individual must be able to identify clients’ needs, generate solutions and respond to customer requests in a timely manner. This requires the individual to have technical background to be a product expert and be able to support customers in need of technical support.